FAQs

How long does it take to receive my order?

In stock items take 7-10 business days from time of order. Custom orders take additional time for creation and the timeframe is dependent upon quantity & complexity of the design(s) along with availability of materials. A quote for turnaround time will be provided with each custom order.

How do I place an order to ship to multiple addresses?

You will need to place a separate order for each shipping address.

Will my shell(s) look exactly the same as they do in the photos on the website?

Each shell was originally created by nature with no two alike and through the process of hand-making them into the finished designs, each has slight variations from one another. No two shells will look exactly alike nor will the shell you receive look identical to the photos on the website. Product photos are for illustrative purposes only.

How do I place a custom order?

Please follow this link to inquire about placing your custom order.

What are the shells made of?

Our shells are natural shells with paper images decoupaged on to them followed by multiple coats of clear acrylic lacquer. Some designs have their edges gilded with colors like gold, silver, blue, green, or pink.

Are the shells waterproof?

The finished shell fronts are waterproof but we recommend that shells not be immersed in water.

How do I care for my shell?

Shells can be cleaned by wiping gently with a damp sponge or cloth. Please also keep in mind that your shell(s) is somewhat delicate due to the nature of being made from natural shells and need to be handled with care to prevent damage.

How do shells come packaged?

Each shell is placed in a silk jewelry bag and shipped with a lucite stand for displaying. Everything is securely wrapped and packaged in a heavy duty shipping box.